Frequently Asked Questions

Everything you need to know about our miniature fashion and historical collections.

How long will it take to receive my order within the UK?

Standard UK shipping typically takes 3-5 business days. We use tracked services to ensure your miniatures arrive safely and promptly.

Do you offer international shipping outside of the UK?

Yes, we ship worldwide. Delivery times for international orders vary by location but generally take between 7 and 14 business days.

What is your return policy for damaged or incorrect items?

We offer a 30-day return policy. If your items arrive damaged or do not match your order, please contact us immediately for a full refund or replacement.

Are the miniatures provided painted or unpainted?

Most of our miniatures are supplied unpainted and unassembled, allowing you the creative freedom to customize their fashion and appearance to your liking.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal.

Can I track my order once it has been dispatched?

Absolutely. Once your order is on its way, you will receive an email notification with a tracking number and a link to follow its progress.